At MB18, the enjoyment of play should always come hand in hand with awareness and self-control. We provide a range of tools and resources to help you play smart, stay safe, and within your means.
For most MB18 members, playing online games is a way to unwind, challenge themselves, and enjoy their leisure time. That is exactly what MB18 offers — a safe, fair, and entertaining platform.
Mb18 recognises that a small number of users may face challenges with self-control around gambling. That is why we invest fully in our Responsible Gaming programme — not because regulations require it, but because we genuinely care about the well-being of our members.
Our commitment is more than words. Every self-control tool that MB18 offers can be activated directly from your account in under two minutes, with no need to contact customer support.
MB18 has built these tools specifically to help you stay in control — use all or any that you need.
Set the maximum daily, weekly, or monthly deposit amount according to your means. This limit takes effect immediately and can only be increased after a 24-hour waiting period to give you time to reconsider.
Set a maximum time limit for each gaming session. Once the time limit is reached, mb18 will send a warning and automatically log out your account so you can rest and reassess.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, you will not be able to continue wagering until the review period arrives.
Take a short break from the platform for 24 hours, 3 days, or 7 days without closing your account. This feature is ideal when you feel you need some distance without making a permanent decision.
If you feel that gambling is beginning to negatively impact your life, you may apply for self-exclusion for 30 days, 6 months, 1 year, or permanently. Your account will be fully blocked for the duration of that period.
Opt out of all promotional emails, bonus offers, and gaming notifications. By blocking marketing, you reduce external triggers that may encourage you to play more than planned.
All responsible gaming features can be accessed directly from your account. The process is simple, fast, and requires no third-party approval.
Once you have activated self-exclusion or any limit, the MB18 team will not attempt to persuade you or offer special exceptions to reverse your decision.
Use your username and password to log in to the MB18 platform via the website or mobile app.
Click the profile icon in the top right corner, then select "Settings" or "Account Settings" from the dropdown menu.
In your account settings, you will find a dedicated tab labelled "Responsible Gaming" or "Self-Control" containing all the available tools.
Choose the type of limit you want to set — deposit, session time, loss, or a self-break. Enter the value or duration that works best for you.
Click "Confirm" or "Save". Your limit will take effect immediately. You will receive a confirmation email as your personal record.
Identifying early warning signs is the most important first step. If you or a loved one is showing any of the following signs, it is time to seek help.
Playing to escape — Using gambling as a way to cope with stress, anxiety, or personal and emotional problems.
Chasing losses — Continuing to play or increasing the amount wagered in the hope of recovering money already lost.
Lying about gambling — Hiding gaming activity or the amount of money spent from family and friends.
Borrowing money to gamble — Using credit cards, loans, or borrowed money from others solely to continue playing.
Neglecting responsibilities — Neglecting work, studies, or family obligations due to excessive time spent gaming.
Unable to stop — Feeling anxious, irritable, or uncomfortable when trying to cut down or stop gambling.
Increasing wagering urges — Needing increasingly larger amounts of money to feel the same level of excitement or challenge as before.
Recurring financial difficulties — Frequently experiencing financial difficulties, failing to pay bills, or selling valuables related to gambling activity.
MB18 enforces a zero-tolerance policy on underage participation. Our platform is open only to individuals aged 18 and above. Our registration process requires strict identity verification (KYC) to ensure full compliance.
If you are a parent or guardian, we encourage you to take the following steps to prevent children from accessing online gambling content:
During registration, users are required to declare their date of birth. Any date indicating an age below 18 will result in the application being rejected immediately.
Prior to the first withdrawal, members are required to submit a valid copy of their national identity card or passport. The mb18 compliance team reviews every document thoroughly.
The mb18 system continuously monitors for any suspicious indicators. Accounts that fail age verification checks at any point will be suspended without prior notice.
If you or someone you know needs help, the following support resources are available — all confidential and professional.
The mb18 support team is available at all times via live chat on the platform. Whether you need immediate help with account controls or simply want to talk about your gaming habits, we are here for you — without judgement.
A Malaysian government counselling service operating 24 hours a day. This helpline handles a wide range of welfare issues, including gambling addiction. The service is completely free and fully confidential for all Malaysians.
Sometimes, those closest to you are your best source of support. MB18 encourages you to speak openly with a family member or trusted friend if you feel your gaming activity is beginning to affect your daily life.
Join MB18 today and enjoy an entertainment platform that is not only fun, but designed with your safety and well-being as a priority.