Mb18 is committed to protecting the privacy and security of every piece of personal information you entrust to us. This document clearly explains how your data is collected, used, and protected.
We don't just comply with the law — we go beyond the minimum requirements to ensure your data is truly secure.
All data transmitted between your device and mb18's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your personal information is stored on servers equipped with multi-layered protection, role-based access controls, and automated backup systems to ensure no data is lost.
Only mb18 staff with specifically granted permissions may access members' personal data — and every access is automatically logged and monitored to detect any suspicious activity.
Mb18 has never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent.
The mb18 Privacy Policy is structured in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring you retain full rights over your own personal data.
In the event of any security incident affecting your data, mb18 is committed to notifying you within 72 hours and taking immediate remedial action.
This Privacy Policy ("Policy") is issued by mb18, an online entertainment platform operating through the mb18.org website and the mb18 mobile app. This Policy describes how we collect, use, store, disclose, and protect your personal information when you use our services.
This Policy applies to all registered members, website visitors, mobile app users, and any individual who interacts with the mb18 platform in any capacity. By using mb18's services, you agree that your personal information will be processed in accordance with this Policy.
Mb18 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant international data protection standards. In the event of any conflict between a translated version of this Policy and the English version, the English version shall prevail.
Mb18 collects various categories of personal information depending on the services you use and your level of interaction with the platform. Below is a breakdown of the data categories we collect:
| Data Category | Data Examples | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, gender, identity card number or passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Information | Bank account number, card details, deposit and withdrawal transaction records | Mandatory (Payment) |
| Technical Data | IP address, browser type, operating system, device data, access logs | Automatic |
| Behavioural Data | Game history, betting patterns, session duration, and game preferences | Automatic |
| Communication Information | Support chat records, emails, and user feedback | Where applicable |
Mb18 does not collect sensitive data such as health information, religious beliefs, or political views unless required by law. Any identity documents submitted for KYC purposes are stored with the highest level of encryption and are accessible only by authorised compliance staff.
Mb18 collects personal information directly from you through the following channels:
When you browse the mb18 website or use the mb18 app, our systems automatically record technical and behavioural data including IP address, device type, operating system, pages visited, session duration, and in-game actions. This data is collected using cookies, tracking pixels, and first-party analytics technologies.
In certain circumstances, mb18 may receive information about you from trusted sources such as identity verification service providers, payment processors, and fraud prevention agencies. This data is used solely for verification, security, and legal compliance purposes.
Mb18 uses your personal information solely for legitimate and reasonable purposes. The following outlines the primary purposes for which your data is used:
Mb18 does not sell, rent, or trade members' personal information to any third party for their own commercial purposes. This is our absolute commitment and will not change.
In the course of platform operations, mb18 shares necessary information with the following parties on a strictly need-to-know basis:
Mb18 retains your personal information for as long as your account is active and for any additional period required by Malaysian law. Generally, financial transaction records are kept for a minimum of 7 years to meet tax and AML legal requirements, while customer support communication data is retained for 3 years.
Mb18 implements comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, or damage:
Personal data of Malaysian members is stored in data centres located in the Asia-Pacific region, meeting international physical and digital security standards. Any cross-border data transfers are carried out in compliance with the PDPA and with adequate contractual safeguards in place.
Under Malaysia's PDPA and the mb18 Privacy Policy, you hold the following rights regarding your personal information:
You may request a copy of all personal information we hold about you at any time.
You may request a correction to any inaccurate or incomplete information in your profile.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You may request your data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the mb18 Data Protection team via live chat or email. We will process your request within 30 calendar days of receipt.
Cookies are small text files stored in your browser or device when you visit the mb18 website. They help our platform run smoothly, remember your preferences, and deliver a more personalised experience.
You can manage cookie settings through your browser's preferences. However, disabling essential cookies may affect the functionality of the mb18 platform. For detailed guidance on managing cookies in popular browsers, please refer to your browser's help section.
The mb18 platform may contain links to third-party websites or services such as payment providers and game studios. mb18 is not responsible for the privacy practices of these third parties and encourages you to read their respective privacy policies before submitting any personal information. This Privacy Policy applies solely to the mb18 platform.
Mb18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Members will be notified of any significant changes via in-platform notifications or their registered email at least 14 days before the changes take effect.
The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy in force. Continued use of the mb18 platform after the effective date of any change constitutes your acceptance of the amended Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, mb18's Data Protection Officer (DPO) team is ready to assist through the following channels:
Join over 500,000 mb18 members enjoying online entertainment with full confidence that their privacy is always protected.